General Staycation Willa Rauha rental conditions

The person making the accommodation reservation must be a person or other entity who has reached the age of 18 or is otherwise legally competent.

The rent includes the right to use the object for the reserved time and normal energy costs. Bed and linen as well as towels and final cleaning are included in the rent.

Additional services include the possibility to book additional mattresses.

Pets are not allowed and smoking indoors is prohibited. The apartments are allergy-free and non-smoking.

Reservations and payments are made via the company’s website, online store, Booking.com or Airbnb.

You can arrive at the destination from 3 p.m. When booking, you will receive more detailed instructions on check-in.

The apartment must be vacated by 12 o’clock on the day of departure.

In principle, the owner or forwarder can only cancel the reservation based on force majeure-type reasons. In this case, the cancellation must be immediately notified to the guest, the cancellation must be confirmed in writing and any payments already made must be refunded.

The accommodation reservation can be canceled via the company’s own website 14 days before the start of the visit by notifying in writing in the general information on the company’s website. Reservations made through Booking.com and Airbnb can be canceled according to the systems’ own cancellation conditions.

If the guest completely fails to arrive, the owner is not obliged to return any payments already made.

The guest is obliged to follow the law, general good manners and the rules of the destination during their visit.

If the guest interrupts his visit and leaves the property before the end of the rental period, no compensation will be paid for the unused time and the guest is not entitled to a rent refund.

The owner has the right to interrupt the visit for reasons caused by strangers. Interruption is accepted if the visit materializes significantly differently from the information given in the reservation. Similarly, the visit has the right to be interrupted if the guest commits disorderly conduct or significant violations of the object’s rules, or the owner otherwise has significant reason to suspect that persons or property are in danger. The guest must be notified immediately of the termination of the visit. In these cases, the owner is not liable for compensation for the unused visit time.

The owner has the right to interrupt the visit also due to force majeure type reasons. This includes, for example, a natural disaster or another, unpredictable and independent event. The guest must be notified immediately of the termination of the visit. In this case, the guest must be compensated for the unused visit time.

The guest has the right to interrupt the visit, if the destination deviates significantly from what was told in advance. The guest must then complain about the deficiency or error as soon as possible to the owner or the forwarder. The owner/forwarder must have the opportunity to correct the error within a reasonable time after it is reported. If the visit is interrupted, the owner is obliged to compensate for the unused visit time. If the guest wants to continue his visit until the end of his reservation, even if the error or deficiency cannot be corrected, the guest must receive a price reduction corresponding to the error for the uncorrected error.

If the fault is complained about only after the visit, the owner is usually not liable to compensate the guest. A later complaint is sufficient if it is a grossly negligent procedure according to the Consumer Protection Act or the error is based on a procedure that violates the regulations on health protection.

The guest is responsible for any damage he or his entourage causes to the object or its movable property, whether intentionally or negligently.

The guest is responsible for his own belongings. The owner is not liable for compensation for the stranger’s belongings if the property is broken into. The owner is not responsible for damage or loss of a stranger’s means of transport or property inside it.

The object is cleaned during the visit by the guest, unless he has separately purchased a cleaning service.

It is the guest’s responsibility to take care of bringing their own personal belongings with them and to leave the object in a neat condition.